JOB OPPORTUNITY BULLETIN
Listing Date: December 15, 2025
Date Posting Will Close: TBD
Job Title: I.T. Support Specialist
Job Type: Full-Time
Position Summary: See Job Description Below
This job description is not intended and should not be considered to be a complete list of all duties, skills, responsibilities or working conditions associated with the job. It is intended to be a reasonable outline of those principal job elements essential in maintaining related position. The job description is not a contract, the County reserves the right to modify job descriptions at any time.
JOB DESCRIPTION
JOB TITLE: Information Technology Support Specialist
DEPARTMENT: Information Technology
REPORTS TO: I.T. Director
RATE OF PAY: DOQ
SUMMARY: The Information Technology (IT) Support Specialist is responsible for providing technical assistance, troubleshooting, and support for County computer systems, networks, software applications, and end users. This position serves as a primary point of contact for County employees experiencing technical issues and ensures reliable, secure, and efficient operation of County technology resources, along with other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide first-level technical support to County departments for hardware, software, printers, phones, and network connectivity issues.
- Answer help desk phone.
- Respond to help desk tickets, and service calls in a timely and professional manner.
- Responsible for troubleshooting problems based on “level 1” support
- Install, configure, maintain, and upgrade desktop computers, laptops, mobile devices, printers and peripherals.
- Assist with user account management, including setup, password resets, and access permissions.
- Assist with cybersecurity practices, including virus protection, software updates, and security awareness.
- Maintain accurate documentation of IT assets, service requests, configurations and procedures.
- Provide basic training and guidance to employees on proper use of County technology and systems.
- Responsible for vendor support and communications.
REQUIRED KNOWLEDGE AND SKILLS:
- Excellent customer service skills
- Excellent oral and written communication skills
- Familiar with social media and smart devices
- Demonstrated ability to build rapport and work with others in a team setting
- Strong problem-solving and analytical skills
- Ability to organize a wide variety of work assignments and manage projects
- Knowledge of PC software and hardware, including Microsoft Office/365 Cloud, servers and networking
- Knowledge of database and operating systems; Windows, iOS and Android
- Familiarity with the operation and management of local and wide area networks
- Ability to independently learn new technologies
- Ability to maintain confidentiality and comply with County policies and security standards
EDUCATION AND/OR EXPERIENCE:
- High School Diploma or G.E.D. equivalent required
- Associate’s Degree in information technology, computer science or a related field preferred
- One (1) to three (3) years of experience in IT support or help desk environment preferred
- Equivalent combination of education, training, and experience may be considered
Lamar County is an Equal Opportunity Employer. We fully comply with the Americans with Disabilities Act (ADA) and ensure that all employment practices are conducted in a fair and non-discriminatory manner.